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John Malone, JD
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What Is a CPA Firm? —and How Virtual CPA Firms Are Changing the Game

Anomaly CPA explains how Certified Public Accountant (CPA) firms have evolved from traditional, office-based models into agile virtual firms that leverage cloud accounting and digital-first services. Traditional CPA firms are structured, compliance-driven, and in-person. Virtual CPA firms operate remotely, use cloud-based systems, and provide real-time insights. This shift is not just about convenience, it changes the cost model, collaboration, and strategic role of accountants in business. Knowing which approach fits your needs will help you make smarter choices for tax planning, audits, and ongoing advisory.

Old vs. new firm models

Traditional CPA firms grew around physical offices, paper records, and hierarchical structures. Their services are standardized, reliable, and compliance-heavy. Virtual CPA firms emerged with modern technology and changing business expectations. They emphasize real-time collaboration, flexibility, and advisory roles, reshaping client relationships and service delivery.

Key takeaway: Old firms favor stability and compliance; new firms emphasize innovation, accessibility, and speed.

Services offered by CPA firms

CPA firms can specialize or provide broad coverage. Core services include:

Tax services

Accounting & bookkeeping

• Audit & assurance

• Advisory & consulting

• Forensic accounting

• Business formation & entity structuring

• Wealth management & personal planning

• Technology & software consulting

• International accounting & advisory

• Industry-specific services

Key takeaway: CPA firms may cover everything from basic compliance to strategic planning, depending on size and focus.

Who typically needs CPA firm services?

Individuals: High-net-worth clients often require tax planning, asset protection, and retirement guidance. Self-employed professionals depend on CPAs for compliance and planning.

Small businesses: Entrepreneurs turn to CPAs for bookkeeping, entity formation, tax compliance, payroll, and outsourced CFO services.

Corporations: Large businesses rely on CPAs for audits, merger and acquisition advisory, strategic planning, and risk management.

Key takeaway: From individuals to global corporations, CPAs serve as compliance experts and strategic advisors.

How traditional CPA firms operate

Traditional firms rely on partner-led hierarchies, in-person document delivery, and desktop or paper-based systems. Client interactions are periodic and transactional, focused on tax preparation, audits, and bookkeeping. Manual workflows, hourly billing, and physical offices define their structure.

Key takeaway: Traditional firms are rigorous and conservative but slower and less flexible.

Benefits of virtual CPA firms

Flexibility and convenience: Clients and staff interact remotely, saving time and supporting modern work styles.

Real-time collaboration: Cloud platforms allow simultaneous updates and shared access to financial data.

Cost savings: Lower overhead means more affordable services and higher efficiency.

Key takeaway: Virtual firms deliver speed, transparency, and cost-efficiency without sacrificing expertise.

How to choose between traditional and virtual firms


Technology comfort: If you prefer secure portals and video calls, virtual is ideal. If you like paper files and in-person chats, traditional works better.

Business needs: Need audits or regulatory expertise? Choose traditional. Need ongoing advisory and flexibility? Go virtual.

Location: Local compliance and face-to-face service point to traditional. Nationwide access and broader expertise point to virtual.

Key takeaway: The right choice depends on your needs, preferences, and growth vision.

Action steps for business owners

• List your core needs: compliance vs. advisory.

• Assess comfort with digital tools and remote communication.

• Compare costs: hourly billing vs. subscription pricing.

• Consider your long-term growth and whether a virtual firm aligns with it.

• Schedule consultations with both types of firms before deciding.

© 2025 Anomaly CPA. All rights reserved. Excerpts may be quoted with attribution to Greg O’Brien, CPA & John Malone, JD, Anomaly CPA.

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